Last updated: March 2, 2026
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.tailhq.com website and the TailHQ platform (collectively, the "Service") operated by Node Works Ltd ("Company", "us", "we", or "our"), a company registered in the Republic of Kenya under registration number PVT-MKULZYM. TailHQ is a software-as-a-service ("SaaS") product and brand owned and operated by Node Works Ltd.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service, regardless of their location. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.
"Account" means a unique account created for you to access our Service. "Subscription" means the recurring plan you purchase to access the Service. "Content" means any information, text, graphics, data, or other material uploaded, submitted, or otherwise made available through the Service. "Customer Data" means any data you input into the Service or that is collected through your use of the Service, including data relating to your end users, clients, and patients. "Personal Data" means any information relating to an identified or identifiable natural person.
By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at hi@tailhq.com.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of Subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal by contacting us or by cancelling the Subscription from your account dashboard.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide us with accurate and complete billing information, including full name, address, state, postal code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorise TailHQ to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, we will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
TailHQ may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial"). You may be required to enter your billing information in order to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged until the Free Trial has expired. On the last day of the Free Trial period, unless you have cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected. At any time and without notice, TailHQ reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
TailHQ, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
We will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Certain refund requests for Subscriptions may be considered by TailHQ on a case-by-case basis and granted in the sole discretion of TailHQ. To request a refund, please contact us at hi@tailhq.com.
TailHQ is a cloud-based SaaS platform. While we strive to maintain high availability, we do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, updates, or experience downtime due to circumstances beyond our control. We will endeavour to provide reasonable notice of planned maintenance where possible.
Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
You retain all ownership rights to any Content and Customer Data you submit, post, or display on or through the Service. By posting Content using the Service, you grant us a limited, non-exclusive licence to use, store, and process such Content solely to the extent necessary to provide and improve the Service. We will not sell, share, or use your Customer Data for purposes unrelated to the Service.
You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and licence as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity.
TailHQ has the right but not the obligation to monitor and edit all Content provided by users. We reserve the right to terminate the account of anyone found to be infringing on the intellectual property rights of others.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content in our sole discretion.
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Node Works Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of the Republic of Kenya and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Node Works Ltd.
Our Service may contain links to third-party websites or services that are not owned or controlled by TailHQ. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Node Works Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may do so by cancelling your Subscription and discontinuing use of the Service, or by contacting us at hi@tailhq.com. Upon termination, your right to use the Service will immediately cease.
Upon termination, we will make your Customer Data available for export for a reasonable period (not less than 30 days), after which we reserve the right to delete your Customer Data in accordance with our data retention policies.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
To the maximum extent permitted by applicable law, in no event shall Node Works Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
In any event, our total aggregate liability to you for all claims arising out of or in connection with the Service shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Node Works Ltd, its subsidiaries, affiliates, and its licensors do not warrant that (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
You agree to defend, indemnify, and hold harmless Node Works Ltd and its directors, officers, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from (i) your use of the Service; (ii) your violation of these Terms; (iii) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; or (iv) any Content or Customer Data you submit through the Service.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute"), the parties shall first attempt to resolve the Dispute through good faith negotiations. Either party may initiate negotiations by sending a written notice to the other party describing the Dispute and the proposed resolution.
If the Dispute is not resolved within 30 days of the initial notice, either party may refer the Dispute to mediation administered by a mutually agreed mediator in Nairobi, Kenya. The costs of mediation shall be shared equally between the parties.
If the Dispute is not resolved through mediation within 60 days of referral, either party may pursue resolution through the courts as set out in the Governing Law section below. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction at any time.
TailHQ is a veterinary practice management platform designed for animal healthcare. The Service is not designed for, intended for, or compliant with the United States Health Insurance Portability and Accountability Act (HIPAA) or any other human healthcare data regulation. The Service should not be used to store, process, or transmit Protected Health Information (PHI) as defined under HIPAA or similar human health data laws. If you are a healthcare provider subject to HIPAA, you should not use the Service to manage human patient data.
These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions. Subject to the Dispute Resolution section above, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Kenya.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Service.
If you have any questions about these Terms, please contact us:
Node Works Ltd
Company Registration: PVT-MKULZYM
Republic of Kenya
Email: hi@tailhq.com